Exceptional Customer Support

Your Success is Our Success

Hartigen delivers outstanding customer support. Our approach isn’t just about answering questions: it’s about empowering your team to get the most value from Hartigens’ solutions while minimizing disruption and downtime.

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Get Support

24x7x365 Support Portal:
The portal is our primary and preferred method for initiating contact with Customer Support.

Emergency Phone Support:
888-373-5082

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Responsive Assistance When You Need It Most

When timing matters, as it does in day-ahead and real-time market clearing cycles, Hartigen’s support team delivers fast, reliable responses informed by deep industry experience. Our customers benefit from:

  • Priority-based case handling

  • Defined response targets for urgent to low-priority issues

  • 24×7 emergency support for production outages or mission-critical situations

This ensures your market participation operations, including bidding and settlement flows, stay on track with minimal disruption.

Clear Processes, Tools & Self-Service Resources

Hartigen support is built on a structured incident management process with well-defined priorities and communication checkpoints so you always know what to expect. We provide:

Whether you’re an experienced PowerOptix administrator or newly onboarding to wholesale market participation, our support channels help you move faster with confidence.

Expertise in Power Market Workflows and ISO/RTO Requirements

Hartigen’s support team is staffed by professionals who understand the complexities of wholesale energy markets:

  • Navigating ISO/RTO market access and participation workflows

  • Providing guidance on PowerOptix capabilities and configurations

  • Helping resolve technical issues related to bidding, offers, tagging, scheduling, and settlements

Our team doesn’t just fix bugs. We help you understand how to optimize your workflow with the platform.

Commitment to Continuous Improvement

Hartigen actively solicits customer feedback after every support interaction. This helps us:

  • Improve our products and support processes

  • Align our services with real-world power market needs

  • Evolve our help center content with fresh, relevant content

Our goal is to deliver exceptional ongoing support that grows with your business needs.

“

What sets Hartigen apart is their exceptional customer service as well as their ability to listen and implement the enhancements we need.”

Chris Haas | Senior Vice President & Chief Information Officer | ACES Power